I see that Zavvi have improved their SteelBook packaging again. I had no trouble with the rectangular cardboard boxes, but the new ones are a step up IMO. Well done to Zavvi. On the other side of the coin, JB Hi Fi Australia and NZ, still ship Steels in light padded bags. I have had two so far that were absolutely crushed. Their customer service is very good, and both SteelBooks were replaced quickly, but they still ignore the call to ship in something a bit more protective. Luckily, JB opened a store in Christchurch late 2016, so I can normally go to the store and pick something off the shelves, but they don't always have stock in store, and that's when I have to order online. I haven't ordered anything from the various Amazons lately, but the packaging seems to vary from country to country. Its pot luck really when ordering from Amazon.